Delivery Information

We understand the importance of timely delivery and want to provide you with transparent information about our processing times. Please find below the delivery details for our various product categories:

•   RTS (Ready To Ship) Products And Non-Custom Products : our processing time is 1 day. If you place your order today, we will do our best to ship it out on the same day. If, for any reason, we are unable to ship it on the same day, rest assured that it will be shipped on the next business day. If any delays occur, we will inform you as soon as possible

•  Custom Sticker, Favor and Gift Items: For custom favor and gift items, our processing time is 1-5 business days. We understand the significance of personalized gifts and will ensure that your order receives the attention it deserves within this timeframe.

•  Custom Invitations: Custom invitation orders require a processing time of 5-10 working days. At Tilli Print, we take pride in our meticulous craftsmanship. Each and every one of our invitations is handcrafted with care, right from scratch. We believe in the uniqueness of every design and ensure that your invitations are not mass-produced. This attention to detail requires a processing time of 5-10 working days.

 

Once you have placed your order, we will send you a confirmation email providing details about the expected processing time and delivery time for your order. We believe in open and clear communication with our customers, and we will keep you informed of any unforeseen circumstances that may affect the processing time.

 

Shipping

We ship orders using various transportation methods. Standard shipping utilizes Belgium international post, which does not include tracking. For orders with tracking numbers, we use Belgium Parcel, GLS, DPD, or UPS. During the checkout process, you will have the option to choose your preferred shipping method, including the option to collect your package at a post point for reduced shipping costs.

Standard Shipping - With Postage Stamp :

• Belgium : 2-3 days
• Netherland, Germany, France, Luxemburg: 2-4 days
• Italy, Spain, Portugal: 3-5 days
• Other EU countries: 4-5 days
• UK: 5-7 days
• USA: 5-10 days

 Shipping with track&trace

• Belgium : 1-2 days
• Netherland, Germany, France, Luxemburg: 1-3 days
• Italy, Spain, Portugal: 2-3 days
• Other EU countries: 3-5 days
• UK: 3-5 days
• USA: 3-7 days

 

Please note that delivery times for international orders may vary based on customs procedures and other factors beyond our control. We kindly ask for your patience during the shipping process.

Please note that we cannot accept liability for items that do not arrive, and we assume no liability for international shipping. However, we will always make efforts to resolve any issues that may arise.

Once the package has been delivered to the transporteur, it is no longer within our control. You can refer to your tracking number for more information. This tracking number is the only information we have about your package.

Please wait for a full 30 business days (from the shipment date) before contacting us with your order number and full name.

Tilli Print is committed to your satisfaction, and we prioritize delivering high-quality products in a timely manner.

For any questions or inquiries, please don't hesitate to reach out to our dedicated support team at hello@tilliprint.com. Our team is ready to assist you and provide any further information you may need.

Your satisfaction is our priority, and we are here to ensure your experience with Tilli Print is smooth and enjoyable. Feel free to contact us with any concerns or queries you may have.

Thank you for choosing Tilli Print, and we look forward to serving you and making your experience exceptional.