Return and Cancellation

Return and Cancellation Policy:

At Tilli Print, we strive to provide a seamless shopping experience for our valued customers. Please review our return and cancellation policy below:

Returns:

While we accept returns for most items, please note that custom products are exempt from our return policy. We are unable to accept returns on customized items due to their personalized nature.

For eligible returns, the buyer is responsible for covering the return shipping costs. Additionally, if an item is not returned in its original condition, the buyer may be responsible for any loss in value. We kindly ask that you carefully package the item and ensure its safe return.

Refund:

Once we receive and inspect the returned item, we will process the refund. Please note that the refund will be issued within 14 working days after we confirm the eligibility of the return.

Cancellations:

We understand that mistakes can happen, but please be aware that we are unable to accommodate cancellation requests for any orders. As we process orders promptly, it is essential to review your order details, including your mailing address, before placing it.

To ensure smooth communication and efficient processing, please include your order number and name in any email correspondence related to returns or cancellations.

Our customer support team is here to assist you with any questions or concerns you may have regarding returns, refunds, or cancellations. Please contact us at hello@tilliprint.com, and we will be happy to assist you.

Please note that this policy is subject to change, and any updates will be communicated accordingly. Thank you for choosing Tilli Print, and we appreciate your understanding of our return, refund, and cancellation procedures